Last Updated: July 31, 2026

At SabziWalah, customer satisfaction is our priority. We strive to deliver fresh, high-quality fruits, vegetables, groceries, and daily essentials. If you experience any issues with your order, please review our Refund & Returns Policy below.

1. Return Eligibility

Due to the perishable nature of many of our products, returns are accepted only under the following circumstances:

  • The product is damaged upon delivery.
  • The product is spoiled or unfit for consumption.
  • An incorrect item has been delivered.
  • The delivered item is missing from your order.

Natural variations in the size, shape, color, or weight of fresh fruits and vegetables are normal and are not considered defects.

2. Reporting an Issue

If you receive a damaged, spoiled, missing, or incorrect product, please report the issue within 24 hours of receiving your order.

To help us review your request, you may be asked to provide:

  • Clear photographs of the product.
  • Order details.
  • A brief description of the issue.

Requests submitted after the reporting period may not be eligible for a refund or replacement.

3. Refund Process

Once your request has been reviewed and approved:

  • Refunds for prepaid orders will be processed to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Partial refunds may be issued if only specific items in the order are affected.

4. Replacement Policy

Where possible, eligible products may be replaced instead of refunded, depending on product availability and the nature of the issue.

5. Non-Returnable Items

The following items are generally not eligible for return or refund unless they are damaged, defective, or incorrectly delivered:

  • Fresh fruits and vegetables
  • Dairy products
  • Frozen foods
  • Bakery products
  • Beverages
  • Packaged grocery items with broken seals or opened packaging
  • Any product that has been consumed or partially used

6. Order Cancellation

Orders may be cancelled before they are packed or dispatched.

Once an order has been packed or dispatched, cancellation requests may not be accepted.

If SabziWalah cancels an order for any reason, eligible refunds will be processed in accordance with this policy.

7. Failed Deliveries

Refunds may not be available if delivery cannot be completed due to:

  • Incorrect or incomplete delivery information.
  • Customer unavailability after reasonable delivery attempts.
  • Refusal to accept the order without a valid reason.

8. Refund Exceptions

Refunds or replacements may not be provided in cases involving:

  • Minor natural variations in fresh produce.
  • Customer preference after delivery.
  • Improper storage or handling after successful delivery.
  • Incorrect address or contact information provided by the customer.

9. Policy Updates

SabziWalah reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with the revised “Last Updated” date.