Last Updated: July 31, 2026

At SabziWalah, we are committed to delivering fresh fruits, vegetables, groceries, and daily essentials quickly and safely. This Shipping & Delivery Policy explains how we process and deliver your orders.

1. Order Processing

  • Orders are processed after successful order confirmation and payment verification (where applicable).
  • Orders are typically processed within our business hours.
  • Processing times may vary during weekends, public holidays, festivals, or periods of high demand.

2. Delivery Areas

SabziWalah currently delivers to selected serviceable locations. Delivery availability depends on your PIN code and service area.

3. Delivery Time

  • Estimated delivery times are provided during checkout.
  • Delivery times are approximate and may vary due to weather conditions, traffic, local restrictions, or unforeseen circumstances.
  • While we strive to deliver on time, delays may occasionally occur.

4. Shipping Charges

  • Delivery charges, if applicable, will be displayed during checkout before you complete your order.
  • Free delivery may be available for eligible orders or promotional offers, subject to applicable terms and conditions.

5. Order Tracking

Once your order is confirmed, you may receive order updates through the website, email, SMS, WhatsApp, or other available communication channels.

6. Delivery Attempts

  • Please ensure that someone is available at the delivery address to receive the order.
  • If the customer is unavailable during the delivery attempt, a re-delivery may be attempted based on service availability.
  • Repeated unsuccessful delivery attempts may result in order cancellation.

7. Delivery Inspection

Customers are encouraged to inspect their order at the time of delivery. If any item is missing, damaged, or incorrect, it should be reported as soon as possible after delivery.

8. Perishable Products

Fresh fruits, vegetables, dairy products, and other perishable items should be stored appropriately after delivery. SabziWalah is not responsible for product quality issues arising from improper storage after successful delivery.

9. Incorrect Address

Customers are responsible for providing accurate delivery details. SabziWalah is not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

10. Failed Deliveries

Orders may be cancelled if:

  • The delivery address is outside our service area.
  • The address provided is incorrect or incomplete.
  • The customer is unavailable after reasonable delivery attempts.
  • Delivery cannot be completed due to circumstances beyond our control.

Refunds, if applicable, will be processed according to our Return & Refund Policy.

11. Force Majeure

SabziWalah shall not be held responsible for delays or failure to deliver orders caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen circumstances.

12. Policy Updates

SabziWalah reserves the right to modify this Shipping & Delivery Policy at any time. Updated versions will be published on this page with the revised “Last Updated” date.